FAQS

For the extra savvy
Click or tap each question to display the answer
+ How do I book you guys?

Head over to our Contact page to Say Hey and tell us a bit about your day. We'll then chat about the details as well as get to know you two in the process 🙂 After that, we'll put together a suggested shooting schedule for you to look over, and once that's all good, you'll be able to secure your date with us via a 20% deposit.

+ What's the payment method?

Electronic Funds Transfer (Online Banking).

+ When will I receive my photos?

Normally around 2-3 weeks after your Wedding Shoot. Yay for super fast turnaround time!

+ How do you process the photos?

That's a big question, but to summarise: enhance exposure, filter, professional colour grade, then it's all yours!

+ How do I receive my photos?

We upload your photos to a secure location online and send you 2 links: one Preview Gallery, and one for Download. This way, there is zero risk of your precious photos being lost in the mail. We don't send out any CDs, DVDs, or USB sticks due to their out-of-date nature and snail delivery speed.

+ Do I keep every single shot?

We'll be honest, the answer is no, but almost. What you'll receive is a comprehensive selection of all successful captures from the day, which will be carefully crafted into your final set. You can expect to receive roughly between 50-60 images per hour of coverage.

+ Do you offer printing?

Yep. Our COLLECTIVE package, includes a Personalized Hard Cover Photo Book filled with highlights from your day. In addition, all digital images we deliver (regardless of whether your package includes a photo book) are fully optimised for web as well as print, so that if you do decide to print them at a later stage, your images will still have beautiful clarity and lossless quality.

+ Anything else I should know?

It's probably a great idea if you haven't already done so, to have a read of our Terms of Service in order to familiarise yourself with the finer details of how we operate; as by engaging in our service, you will need to understand and agree with the way we wish to serve you.

My Question is not here!?

Ah, that's a bit of a dilemma! But not to worry, you can always send us your question via our Contact Page and we'll get back to you shortly.